I just got a chance to test out Nintendo's repair service. I found my Wii having a problem reading game disks. The Wii was giving me the "Black Screen of Death". It was just telling me to take out the disk, turn off the power, and try again. Something like that. I just bought this thing almost exactly a year ago, but I knew I was maybe a month over my warranty. Isn't that just how it goes? Just as the warranty wears out, there it goes. Buying a new Wii is out of the question since they are still always sold out. So I decided to get this ready to fix. I copied all my save game data over to my SD card. I went to nintendo.com and started the repair process. Once you put in your information, you get an email with a repair number to use, just like an RMA number. Then I boxed up the Wii, went to the post office and shipped it off, making sure I got a tracking number.
I wondered how much this is going to cost me. I had to prepare the kids and told them not to expect the Wii for 6 to 8 weeks. These kinds of things take time. I got an email a day or two later from Nintendo telling me they received the Wii and have begun the repair process. It wasn't put on the slow boat to Japan, it was trucked to New York. That's just a few hours away. Two days later, I get another email telling me that it's been fixed and it's on the way back. I logged into nintendo.com to see how much this was going to cost. There was no cost. Huh? This was out of warranty, did they mess up? I checked the website again, and it was marked as "Under Warranty". Wow, great!
What I learned and why I am now a huge lifelong Nintendo fan boy now.
#1. The warranty was not a mistake. I found out that if you register your Wii (which I never did), you get a 90 day warranty extension added to your 1 year. By creating my account to repair my Wii, I registered my Wii in the process which added 90 days and in turn, put my Wii into warranty.
#2. Total time out of the house was -only- seven days. The Wii did not sit around for days. No one was lazy about it. Nintendo had a very fast turn around.
#3. My Wii shipped back with a Looney Toons DVD. I assume one of the kids jammed it into the Wii and that's what ended up breaking it.
So what happened was my kids broke the Wii with a DVD. This was a self-inflicted break down. The Wii was not under warranty. Nintendo extended my warranty, fixed my Wii, and shipped it back in a very short amount of time. I simply can't be more pleased with Nintendo's service.
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2 comments:
Nice! It's always good to hear about a company giving what [i]used[/i] to just be everyday customer service standards. Sad how it's become so rare to be treated nicely that we get excited over it, huh?
How are the plants you started doing?
I should probably do another post about them. I took some pothos from a coworker and the most interesting this is that his "mother" plant has multi-color leaves, but mine are solid green.
I am going to keep one group in the "wick" pot, put another group into soil, and the third into a more classical "ebb and flow" kind of system. I think I'm just waiting on getting the timer to start that.
With the wick system I used, I have a strong plant, but it's just not growing like I would expect. It's sprouting new leaves, but it not... vining out.
I'll take some pics and do a good post on the progress. Thanks for reminding me.
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